Shipping policy

Koala Hats ships from Australia.

Australian shipping

We offer standard and express shipping options across Australia. Available shipping options, delivery estimates and pricing are shown at checkout based on your order and location.

Buy 2 Koala Hats and get free standard shipping Australia-wide.

Dispatch times

We aim to dispatch orders as quickly as possible. Most orders are packed and sent within 1–2 business days, excluding weekends and public holidays.

Once your order has been shipped, you’ll receive tracking details by email where available.

Delivery times

Delivery times vary depending on your location and the shipping method selected at checkout.

As a general guide:

Standard shipping: usually 2–8 business days
Express shipping: usually 1–3 business days for metro areas, with regional areas sometimes taking longer

These timeframes are estimates only and may vary due to carrier delays, peak periods, weather events or other factors outside our control.

International shipping

We may offer international shipping to selected countries.

International orders may be subject to VAT, duties, taxes, customs charges or import fees depending on your country. These charges are not included in the product or shipping price and may be payable when your order arrives.

Koala Hats is not responsible for any customs duties, taxes or import charges applied by your country.

Incorrect shipping details

Please make sure your shipping details are correct before placing your order. If you notice an error, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or delayed orders

If your order appears delayed or lost, please contact us and we’ll do our best to help investigate with the shipping carrier.