Koala Hats FAQ
Everything you need to know.
Answers to common questions about sauna hats, 100% Australian merino wool, hair protection, shipping, returns and caring for your Koala Hat.
General questions
Sauna hat basics.
What does a sauna hat do?
A sauna hat helps create a natural barrier between your head, hair and the intense dry heat of the sauna. This can help manage head heat and make sauna sessions feel more comfortable.
Why should I wear a sauna hat?
Your head can heat up quickly in the sauna. Wearing a sauna hat can help manage that heat, protect your hair and scalp, and make longer sauna sessions feel more comfortable.
Is a sauna hat worth it?
If you sauna regularly, yes. A sauna hat is a simple accessory that can help improve comfort, protect your hair and scalp, and make your sauna routine feel more enjoyable.
Is The Koala Sauna Hat one size?
Yes. The Koala Sauna Hat is designed as a one-size style that comfortably fits most sauna users.
Hair & heat
Hair, scalp and heat comfort.
Does a sauna hat help protect hair?
Yes. A sauna hat can help reduce direct exposure to dry sauna heat, which is especially useful for regular sauna users or anyone wanting to better protect their hair and scalp.
Can a sauna hat help with head heat?
Yes. A sauna hat helps insulate your head from direct heat exposure, which can help your head feel less overwhelmed during hot sauna sessions.
Does a sauna hat stop you from sweating?
No. A sauna hat does not stop the purpose of the sauna. It helps manage direct heat exposure around your head, hair and scalp while you still enjoy your sauna session.
Materials & care
Australian merino wool care.
Why is The Koala Hat made from merino wool?
Merino wool is naturally insulating, soft and well suited to high-heat sauna use. The Koala Sauna Hat is made from 100% Australian merino wool for a premium feel and natural heat comfort.
How do I care for my sauna hat?
After each session, let your Koala Hat air dry naturally. Spot clean gently when needed and avoid machine washing to help preserve its shape and feel.
Can my sauna hat get wet?
It can handle normal sauna use, but we recommend letting it air dry naturally after use and avoiding soaking or machine washing.
Shipping & returns
Orders, shipping and guarantees.
Do you offer free shipping?
Yes. Buy 2 Koala Hats and get free shipping Australia-wide.
Where do you ship from?
We ship from Australia, with fast local dispatch on Australian orders.
Do you ship internationally?
Yes, we can ship internationally. International orders may be subject to VAT, duties, taxes or import fees depending on your country. These charges are not included in the product or shipping price and may be payable when your order arrives.
What is the 30-Day Koala Guarantee?
Try your Koala Hat in your sauna routine. If itβs not for you, youβre backed by our 30-Day Koala Guarantee.
Are returns easy?
Yes. We want you to feel confident trying your Koala Hat. If itβs not right for you, returns are simple.